Everything you need to know about using Tickeazy as an organizer or attendee.
Browse events at tickeazy.com/events, click on the event you want to attend, select your ticket type and quantity, and proceed to checkout. You can pay via UPI, debit/credit card, net banking, or wallet securely.
Your digital ticket with a unique QR code is sent to your email immediately after a successful payment. Check your spam/junk folder if you don't see it within 5 minutes. You can also securely download or resend your tickets and invoice at any time via the unique order page link provided in your confirmation email.
This can happen due to a brief payment gateway delay. Please wait 10–15 minutes and check your email. If the ticket still doesn't arrive, email support@tickeazy.com with your payment reference number. Our support team will help you track the payment status and ensure a refund is processed if the transaction failed.
Refund eligibility depends on the event organizer's policy. If an event is cancelled by the organizer, all buyers receive a full refund within 5–7 business days. For other cases, check the event page for the organizer's refund terms.
Currently, tickets are strictly non-transferable and are tied to the details provided during purchase. Please ensure you enter the correct attendee information during checkout. Do not share your QR code publicly — each QR code is unique and single-use.
Organizer accounts are currently created by request. Please contact our team to set up your account. Once your account is ready, you can log in, click "Create Event", add your event details, set ticket types, and publish your event page instantly.
Tickeazy charges a small platform fee on paid ticket sales. Exact pricing is shared during organizer onboarding. Free events (₹0 tickets) incur no platform fee. Additionally, standard payment processing charges apply.
Payouts are settled via Razorpay. Settlement timelines depend on your Razorpay agreement and will be communicated during onboarding. Our team will guide you through the manual KYC verification and bank account setup process before your payouts begin.
Each ticket contains a unique, tamper-proof QR code. At the venue, use the Tickeazy mobile app to scan QR codes. The app validates tickets in real-time and prevents duplicate scans.
Yes. Log in to your organizer dashboard, navigate to the event, and select "Cancel Event". All ticket buyers will be notified by email and full refunds will be automatically initiated within 5–7 business days. Please note that payment gateway fees may be deducted from the refunded amount per our payment partner's policy.
Tickeazy generates invoices for every transaction. Tax details can be configured by the organizer in their event settings.
Tickeazy accepts all major Indian payment methods securely: UPI (PhonePe, GPay, Paytm, BHIM), Debit Cards, Credit Cards (Visa, Mastercard, RuPay, Amex), Net Banking, and popular wallets.
Yes. All transactions are processed by a PCI-DSS-certified payment gateway. Tickeazy never stores your card or bank details. All data is encrypted in transit using TLS. Server infrastructure follows industry-standard security practices.